Returns Policy

At Big Bakes Bakery, we take pride in delivering freshly baked goods crafted with care and quality ingredients. As our products are perishable items, we cannot accept returns or offer refunds once your order has been dispatched from our bakery unless there is an exceptional circumstance.

Exceptional Circumstances for Refunds: If your bakes are significantly damaged or squashed upon arrival due to mishandling during transit, we will assess the situation and consider placing a claim through our shipping partner, Royal Mail, to facilitate a refund for you. Please note that we will only process refunds for orders damaged to the extent that they are unsuitable for consumption. Minor cosmetic imperfections or slight damage that does not impact the integrity of the products will not qualify for a refund.

Address Errors: It is the responsibility of the customer to provide accurate shipping information at the time of placing the order. In the event that an incorrect address is provided and the parcel is unable to be delivered, we cannot be held responsible once the package has left our stores. We will not issue refunds for orders that are undeliverable due to incorrect address details provided by the customer.

Quality Assurance: Rest assured, our team ensures that all products leave our bakery in perfect condition, securely packaged to withstand transit. However, if you encounter any issues with your order, please reach out to us and we will do our best to address your concerns.

We strive to provide you with the best possible experience when you choose Big Bakes Bakery. If you have any questions or require assistance regarding your order or our return policy, please don’t hesitate to contact our customer service team.

Thank you for choosing Big Bakes Bakery!

Charlie and Ryan